Shipping & Return Policy

Welcome to https://kumaonherbal.com/ (“we,” “our,” or “us”). This Shipping & Return Policy outlines the terms and conditions related to shipping and returns for products purchased from our website [https://kumaonherbal.com/. Please read this policy carefully to understand your rights and obligations.

Shipping Policy

1. Shipping Locations

We currently ship to India. If you are located outside of our standard shipping areas, please contact us at info@kumaonherbal.com

to inquire about possible shipping options.

2. Processing Time

Orders are processed within 7-10 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: [Estimated delivery time, e.g., 5-7 business days]
• Expedited Shipping: [Estimated delivery time, e.g., 2-3 business days]
• Overnight Shipping: [Estimated delivery time, e.g., 1 business day]

Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on your location and any unforeseen delays.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the shipping method chosen. Shipping costs will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. Shipping Issues

If you experience any issues with your shipment, such as delays or missing packages, please contact us at [Your Contact Email] as soon as possible. We will work with you and the shipping carrier to resolve the issue.

Return Policy

1. Return Eligibility

We accept returns for products that are:

• Unused and in their original packaging
• Returned within within 7 days of the delivery date

Please note that some items, such as perishable goods or personalized products, may not be eligible for return. Refer to the product description for return eligibility information.

2. How to Return a Product

To initiate a return, please follow these steps:

1. Contact us at info@kumaonherbal.com to request a return authorization.
2. Provide your order number and reason for the return.
3. Once approved, you will receive instructions on how to return the item(s).

3. Return Shipping Costs

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds

Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method and may take 7-10  business days to appear in your account. Please note that original shipping charges are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@kumaonherbal.com within [5] days of delivery. Provide your order number and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.

7. Contact Us

If you have any questions or need assistance with shipping or returns, please contact us at: info@kumaonherbal.com

Village Awala Khot, Kotabagh, Nanital ,202159 Uttrakhand

Thank you for shopping with https://kumaonherbal.com/! We appreciate your business and are here to assist you with any questions or concerns you may have.